Storage Migration: What Happened and What's Next

What Happened

Due to a critical issue with one of our cloud providers, we were forced to migrate our storage infrastructure sooner than planned. We understand this has caused disruption, and we want to be transparent about what changed and what it means for you.

What Improved

The move was not without its benefits. Our new infrastructure brings:

• Better uptime — we expect a meaningful improvement in storage reliability going forward
• Lower latency — file loading and downloads should be noticeably faster across all regions
• Conflict-free file naming — files are now stored under unique keys, eliminating the naming collisions that could previously cause one file to overwrite another

If You Use Direct CDN URLs in Your Applications

If you have embedded or hardcoded direct CDN file URLs in any external application, website, or integration, those links may no longer resolve correctly. Files uploaded after June 20th, 2026 will be served from new URLs. We recommend re-fetching file URLs from the Zappic API rather than storing them statically.

Media Optimization is Temporarily Paused

As we complete the migration, media optimization is on hold. This means:

• Image compression is not currently applied to newly uploaded files
• Video streaming is temporarily unavailable

These features will be restored once the migration is complete. Existing optimized files are not affected.

Missing Files

Some files uploaded before June 20th, 2026 may be temporarily unavailable. We are actively working to restore access to all affected files. We expect to resolve this within 72 hours at most.

If you have urgent files that are inaccessible, please reach out to our support team and we will prioritize your case.

Thank you for your patience as we work through this.